June 23, 2006

TomTom Denies Problems with New GO Line

According to DigiTimes, TomTom has denied that there are any problems with their new GO line of the GO 510, GO 710 and GO 910. Apparently there are some rumors flying around Europe that the new GO line has problems.

"TomTom International BV, on June 22 denied industry rumors that the TomTom GO 510, 710 and 910 series GPS (global positioning system) navigation devices made by Quanta Computer have defects with some being returned by retailers in the European market, according to TomTom's investment relations manager Taco Titulaer."

The article also points out that demand is strong for these units as their shipments this quarter, typically a strong quarter for GPS shipments will exceed last quarter's. They also point out that the margins should improve as the new GO line has higher margins than the product sold in late 2005.

Via DigiTimes

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Posted by Scott Martin at June 23, 2006 9:51 AM

Comments

I've used both of the earlier TomTom products (a 300 and a 700, the 700 most extensively) for varying lengths of time and have found that they've been very good. I'm surprised to hear that TomTom is having trouble with their new line. I got a few close friends that swear by their new TomToms (a couple upgrades and a couple "newbies"). Never the less, I'm sure that in the interest of good CS, TomTom will do right by their customers.

Posted by: Jonny Tran at June 23, 2006 4:43 PM

My Tom Tom 300 which I just received seems to have a problem with maps not upgraded from several years back and it continually asks me to turn from the correct highway to the older one,
Is there any thing I can do to upgrade it.

Posted by: Kenneth Owen at August 3, 2006 9:00 PM

has anyone having problems with tomtom 710 freezing? im on my third unit the 2 previous be returned, the set navigates well then after being switched off refuses to start up again just shows the tomtom logo wallpaper then refuses to start or switch off.

Posted by: jon eliston at September 28, 2006 5:39 PM

Jon,
I have the same problem as well, but added to this the visual sign to take out the SD chip comes on. It then instructs me to put it back in which does not work. I have found that I have to leave the thing off for an hour then it boots again. arrrgghhh

Cheers

Posted by: Mike Addison at October 18, 2006 12:08 PM

I have the same screen freezing problem.
I did not use the TomTom 710 for about 5 weeks & since then I just get to the white screen after loading the SD data & the device freezes solid.
I can reset it but no change.
I have tried reloading the software -restoring backups - a completely different SD card all to no avail.
TomTom suggested uninstalling TomTom Home from the computer Then reinstalling the latest Version.
No change there either.
After deleting the operating files from the SD root & then reinstalling that software I get a different screen ( Black with red hands) when it boots but still locks up.
I would gues that if I could find some one with a similar unit & try their SD card it would prove my unit is faulty.
I had expected to update the TomTom onboard software but cannot get to the screen that shows the OS version - any ideas out there ??
Tom Tom act as if this is all new to them & useful help from the online site is very hard to find
All the typical FAQs like how do I turn my TomTom on ?? nothing detailing my problem
RogerF

Posted by: RogerF at August 2, 2007 8:59 AM

I have the same problem. Mine freezes up, always at the worst possible time. This could have been a great product. Too bad it abandons you when you need it most.

Posted by: Dara at April 19, 2008 12:54 PM

I am going through my 2nd episode in 3 months with TomTom Tech Support trying to get my GO 920 to stop flipping screens on its own. This time, my unit went crazy on me during a road trip. I called Tech Support expressing my frustration and disappointment, when I asked if I bought another TomTom would that rid me of my worries. The guy on the other end said “…No sir, we’ve been having the same problem with a lot of other units”
OMG!!!! …. Shame on TomTom!!!...

Gimi a Garmin

Posted by: Ron at September 29, 2009 4:13 AM