Garmin CEO Min Kao

So I buy a Garmin Nuvi Navigation system and the mounting bracket didn't work,,,no suction. So what does Garmin tell me,,,"you can buy another". If Garmin's customer service doesn't give a rats ass about a $10 part, be cafeful buying their products because if anything bigger is defective, you'll be buying a new Garmin. Well if you have any sense you wouldn't buy Garmin in the first place.

I ordred an update for my garmin only to find out after paying for it that my unit doesn't have the memory capacity for the update. they said they would refund my money as a credit to my VISA but two months later and several appologetic emails I still am out the $$$$$$.

I won't buy another Garmin product and am telling everyone I know about my experience.

I have the same problem as Geoffrey. I called Garmin's "customer seervice" three times and all three times was placed on the proverbial "you are important to us" waiting list with a 30+ minute wait time on each call. I got no satisfactory answer from anyone other than a guy named Travis about my update. Travis tried everything to find my missing file, all without luck. I sure hope this doesn't get Travis in trouble. When I finally found the needed file a second download of over 3 hours and clicked to open the file guess what, it read CORRUPTED FILE. I called again and asked for a manager only to get a voice mail box and it is now 3 days without a return call back. I was told that in order to download the maps I needed I would have to purchase a SD card of AT LEAST 2GB. I purchased an 8GB SD card only to be told the 8GB card would not work in my unit, the 2GB SD card is the largest my unit could take.

My opinion of Garmin is that once they get your money from a sale you are on your own. "Customer Support" is only a couple of words without meaning at Garmin. Magellan and Tom-Tom are sounding better and better to me.