Garmin CEO Min Kao
If you are interested in Garmin, the US market leader in GPS units, then you might be interested to learn a bit more about one of their founders and current CEO, Min Kao. He and co-founder Gary Burrell left Allied Signal in 1989 after being frustrated with the pace of innovation and founded Garmin. Their first product, a $2,500 GPS for aircraft, had a 5,000-unit backlog after an early tradeshow appearance. The rest is history. With a PhD in electrical engineering, Min Kao has the confidence and ability to guide in-house development and manufacturing of their units. They are now selling millions of GPS units to consumers as the market for GPS devices has exploded.
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Posted by Scott Martin at October 10, 2007 7:31 AM
I bought a Garmin nuvi 255w in early 2010. It says Garmin on the front, but Garmin customer insult has repeatedly assured me that I actually bought Bad Map Contractor. They soothingly told me that the remedy for the horrific map is for customers like me to take notes on errors and report back to Garmin. Splendid! I now drive around notepad in hand. Right.
Customer service would hurt the bottom line and impoverish Mr. Kao.
They have issued a recall , there is no answers just rudeness ... I personally will not buy their crap , unfortunatly my parents did , I am cleaning up that mess ! I own a nextar and one on my cell phone (motorola ) and am happy with those ! great customer service ... every thing .. Garmin is JUNK , hope they read and see these as I for one think they suck
Call after unanswered call , hold times of over an hour ,and rude and obnoxious employees , they want you to "pay" to replace their garbage , however keep in mind that we have already invested money in your garbage !!
Oh and to tell the customer it is a fedral law that you can not ship a gps over night "really" how does the chain stores do it ? Dont pee on my leg and tell me it is raining , Garmin respect your customers they will respect you treat them like dirt you will be out of business before you know it and the great Dr Kao can pay your bills for you after all he is a billionaire ... But I for one wont help him make any more money my goal now is to scare off the unsuspecting suckers from buying his crap ...
I have the same problem as Geoffrey. I called Garmin's "customer seervice" three times and all three times was placed on the proverbial "you are important to us" waiting list with a 30+ minute wait time on each call. I got no satisfactory answer from anyone other than a guy named Travis about my update. Travis tried everything to find my missing file, all without luck. I sure hope this doesn't get Travis in trouble. When I finally found the needed file a second download of over 3 hours and clicked to open the file guess what, it read CORRUPTED FILE. I called again and asked for a manager only to get a voice mail box and it is now 3 days without a return call back. I was told that in order to download the maps I needed I would have to purchase a SD card of AT LEAST 2GB. I purchased an 8GB SD card only to be told the 8GB card would not work in my unit, the 2GB SD card is the largest my unit could take.
My opinion of Garmin is that once they get your money from a sale you are on your own. "Customer Support" is only a couple of words without meaning at Garmin. Magellan and Tom-Tom are sounding better and better to me.
I ordred an update for my garmin only to find out after paying for it that my unit doesn't have the memory capacity for the update. they said they would refund my money as a credit to my VISA but two months later and several appologetic emails I still am out the $$$$$$.
I won't buy another Garmin product and am telling everyone I know about my experience.
So I buy a Garmin Nuvi Navigation system and the mounting bracket didn't work,,,no suction. So what does Garmin tell me,,,"you can buy another". If Garmin's customer service doesn't give a rats ass about a $10 part, be cafeful buying their products because if anything bigger is defective, you'll be buying a new Garmin. Well if you have any sense you wouldn't buy Garmin in the first place.